Privacy Policy

Effective Date: 30/12/2024

TouCairns Custom Designs (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Australian Privacy Act 1988 and relevant New South Wales regulations.

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Credit card details and billing information (processed securely via third-party providers).
Website Usage Information: Data such as IP address, browser type, and pages visited, collected through cookies and similar tracking technologies.
Business Information: Details you provide about your business to use our services.

We collect personal information when:

You visit and interact with our website.
You complete forms, subscribe to our newsletter, or make a purchase.
You communicate with us via email, phone, or contact forms.
Automated tools like cookies and analytics platforms gather usage data.

We use your personal information to:

Provide and deliver the products and services you request.
Respond to your inquiries and provide customer support.
Process payments and manage transactions securely.
Send marketing communications (with your consent).
Improve our website, services, and user experience.
Comply with legal obligations and resolve disputes.

We may share your personal information with:

Service Providers: Third parties that assist with payment processing, website hosting, or email delivery.
Legal Authorities: When required by law or to protect our rights.
Analytics Platforms: For website performance monitoring (e.g., Google Analytics).

We will never sell or rent your personal information to third parties.

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request corrections to your personal information.
Withdraw your consent to receive marketing communications at any time.
Complain about how your information is handled.

To exercise these rights, contact us at:
Email: toucairnscustomdesigns@hotmail.com

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Our measures include:

Secure servers and encrypted transactions.
Regular security audits and updates.
Restricting access to personal information to authorized personnel only.

We use cookies and similar technologies to:

Enhance your browsing experience.
Analyze website traffic and performance.
Provide tailored marketing and advertisements.

You can manage your cookie preferences through your browser settings.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

f you have any questions or concerns about this Privacy Policy, please contact us at:
Email: toucairnscustomdesigns@hotmail.com

Your privacy is important to us, and we are committed to safeguarding your personal information.