Refund Policy
Effective Date: 30.12.2024
At TouCairns Custom Designs, we are committed to providing high-quality digital products and exceptional customer service. However, due to the nature of digital products, we have outlined the following refund policy to ensure clarity and fairness.
1. Digital Products Refund Policy
All purchases of digital products, including but not limited to social media templates, design packs, and downloadable resources, are final and non-refundable.
Exceptions to this policy include:
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Technical Issues: If a digital product is defective or corrupted and we are unable to resolve the issue, a refund or replacement may be provided at our discretion.
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Incorrect Product Delivery: If you receive the wrong product, we will provide the correct product or issue a refund.
To request a refund under these exceptions, please contact us at toucairnscustomdesigns@hotmail.com within 7 days of your purchase, including proof of purchase and details of the issue.
2. Services Refund Policy
For services provided by TouCairns Custom Designs, such as custom designs or consultations:
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Deposits: Deposits for custom design work are non-refundable once work has commenced.
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Cancellations: If a project is canceled before significant work has been completed, a partial refund may be considered, less any work already completed.
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Dissatisfaction: If you are not satisfied with a service provided, please contact us within 14 days of delivery. We will work with you to address your concerns or issue a partial refund where appropriate.
3. Refund Process
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Refunds will only be issued to the original payment method used for the purchase.
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Please allow 5-10 business days for the refund to be processed.
4. Contact Us
For refund requests or questions about this policy, please contact us:
Thank you for understanding and supporting our business. We value your satisfaction and will do our best to address any issues promptly.